Effective Date: 04-10-2025

Welcome to Raja Poultry Farm. By accessing or using our mobile application, online portal, or related services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Use of Services

• You must be at least 18 years old or have parental/guardian consent to use our services.
• You agree to provide accurate and complete information when creating an account or placing an order.
• You are responsible for maintaining the confidentiality of your account details.

2. Orders

• All orders must be placed through the mobile app, online portal, or customer care.
• We accept only pre-orders. Walk-in or instant purchases are not supported.
• Orders are subject to availability of stock and pickup slots.

3. Pickup Policy

• Orders can be collected only from our designated pickup points.
• Customers must select their preferred pickup location and slot while booking.
• To collect an order, you must show your Order MRN (Meat Registration Number) received via SMS.
• If you fail to collect your order within 1 hour after your selected slot, the order will be Expired and the amount will NOT be refunded.

4. Payments

• We accept UPI and online payments.
• Online payments are processed securely by authorized third-party providers.
• You are responsible for providing valid payment details.

5. Cancellations & Refunds

• Orders can be cancelled up to 12 hours before the selected pickup slot.
• A 5% cancellation fee will be deducted, and the remaining amount will be refunded.
• Orders cannot be cancelled within 12 hours of the pickup time, and no refund will be provided.

6. Product Quality & Responsibility

• We guarantee fresh, hygienic poultry and related products from trusted sources.
• Customers are advised to verify their order at the pickup point before leaving.
• In case of incorrect or damaged items (from our side), we will replace or refund the order.

7. Bulk Orders

• Bulk orders for functions or events are accepted only through customer care.
• Advance payment and confirmation are required.

8. Limitations of Liability

• We are not responsible for delays due to unforeseen events, technical issues, or natural causes.
• Our liability is limited to the amount paid for the order.
• We are not liable for losses arising from improper handling of products after pickup.

9. Modifications

• We reserve the right to update or change these Terms & Conditions at any time.
• Changes will be effective immediately upon posting in the app/portal.

10. Contact Us